Tracking your workforce and its performance can be difficult. If your business has mobile workers that spend time driving, making deliveries, or servicing customers outside of the office, it’s even harder. It can be almost impossible to get an accurate, birds-eye view of your business on a day-to-day basis. That’s why you should consider implementing a workforce management system. Think of it as a toolbox that encompasses all aspects of managing your mobile workforce. It will reduce operating costs, help with organization, and (if you’re a manager), make your day a lot less stressful. Interested? Read below for five reasons you NEED to use a workforce management system.
With mobile employees, having a way to hold people accountable for doing the work they are supposed to do, in the right place, at the right time… We all know it can be difficult. Constant phone calls to “check in” is not the answer. With a workplace management system, you won’t have an accountability problem. If employees understand their jobs and location are tracked in real-time, they are much more likely to adhere to the regulations, rules, and performance expectations of your business. With GPS tracking you’ll see an instant boost in productivity. Employees know there will be consequences if they spent 45 minutes at a coffee shop between deliveries or service calls. When you have the map data to back it up, there isn’t even an argument.
2. Time Management
Being able to schedule jobs for your workforce and see the entire schedule at a “birds-eye view” can help you spot obvious gaps or issues with job scheduling. Reduce inefficiencies and schedule jobs based on estimated times. You can even see current progress on assigned jobs, so you know how long it’s taken, as well as how much longer a job is likely to take. Plus, giving your workforce a defined schedule at the beginning of the day creates clear expectations on what they need to accomplish. But of course, sometimes things change, so jobs can be slotted into the schedule, moved, or removed with ease when using a workforce management system. You can “optimize” your workforce and their job assignments based on both time and improved routing, and better predict when items will be delivered or drivers are likely to arrive.
3. Employee Satisfaction
A quick flow of information and planning efficiency to employees means that they are constantly updated on their workload, and provided with all the necessary details in a single place. This makes their job less stressful, and eliminates the blame game when important details are mission from a job or work order. Clarity, and clearly communicated expectations, can make a world of difference to a mobile workforce.
4. Customer Service
Saving customer data directly in your workforce management system can have a big impact on the customer. When an employee needs to make a delivery, for example, knowing the person at the company that the delivery should go to, as well as their personal data points, makes every customer experience feel personalized and seamless. You can give customers more accurate estimates for arrival of deliveries or service calls. You know how the cable guy says he’ll be there between noon and 8pm? That’s a clear customer service issue, and one that can be minimized with a workforce management system.
5. Analytics / Statistics
By using a workforce management system, you can collect data on the movements and performance of your employees. In business, we always hear about the importance of making “data-driven” decisions. The more data and statistics you can collect on your workforce, the better choices you can make about how to improve your business. It’s that simple.
A mobile workforce can create many challenges for a business. Using a workforce management system like Taskk.Me is a great way to simplify, analyze, and optimize your workforce and your business. You’ll see great results for your business, your customers, AND your employees.